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Metro-Cleaning

Metro-Cleaning CRM + Technology Support

Metro-Cleaning is a North Texas carpet cleaning company serving Lewisville, Denton County, and surrounding communities with the same owner-operator for more than 30 years. The work here focused less on reinvention and more on practical small-business support for Don: tightening the CRM, improving quote and follow-up flow, and making day-to-day technology decisions that help a service business run with less friction.

Published April 13, 2026
Updated April 13, 2026
  • General SMB Consulting
  • CRM
  • Technology Consulting

What I worked on

  • Advised on practical technology decisions for a long-running owner-operator service business.
  • Helped shape CRM and lead-handling workflows around calls, quick quotes, and repeat customers.
  • Supported the business with general SMB consulting tied to daily operations instead of abstract strategy work.
  • Kept the systems side aligned with how a local carpet cleaning company actually wins jobs and follows up.

Project note

This is the kind of work a lot of small businesses actually need and almost never describe clearly. The value is not in a flashy new front end. It is in helping an owner-operator make better use of the tools already around the business so quote requests, follow-up, and customer handling are less manual and less fragile. For Metro-Cleaning, that pragmatic systems layer is the real portfolio story.